Returns & Exchanges
At ColieCo, we want you to love your sustainable fashion; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all eligible items. Please ensure garments are unworn, unwashed, and in their original packaging to qualify for a full refund.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original eco-friendly packaging, ensuring all tags remain attached and the hygiene seal is intact.
Ship the Package
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing